FREQUENTLY ASKED QUESTIONS


WHAT IS YOUR SHIPPING POLICY? 

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight and size. Items will ship via USPS unless arranged otherwise. You will receive a tracking number as soon as your order has shipped. Currently originals available for purchase for shipping within the US only. If you would like international shipping, please use the contact form so we can make an alternative shipping arrangement and a custom order accordingly. 

FOR PRINTS Bay Photo (the printing company) will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows: 

Cart Total From
To
Standard Shipping*
2-Day Shipping*
Overnight Shipping*
International Shipping Charge*
HI &AK Standard Shipping
HI &AK 2-Day Shipping
HI &AK Overnight Shipping
$0.00
$87.49$5.99
$11.99
$19.99
$32.80
$15.99$19.99$29.99
$87.50$174.99$9.99$11.99$19.99$32.80$15.99$19.99$29.99
$175.00
$262.49
$14.99
$16.99
$23.99
$58.73
$22.49$25.49$35.99
$262.50
$349.99
$18.99
$21.99
$34.99
$69.10
$24.69$28.59$45.49
$350.00
$524.99
$21.99
$37.99
$57.99
$119.94
$28.59$49.39$75.39
$525.00
$699.99
$35.99
$74.99
$99.99
$133.28
$46.79$97.49$129.99
$700.00
$1749.99
$49.99
$83.99
$125.99
$222.16
$64.99$109.19$163.79
$1750.00
$3499.99
$75.99105.99$149.99$322.19$98.79$137.79$194.99
$3500.00
Plus
$99.99
$149.99
$199.99
$444.34
$129.99$194.99$259.99

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.


WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

Bay Photo (PRINTS):
  • Bay Photo does not accept returns; all PRINT sales are FINAL.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact casey@caseywaitart.com with your order number for further instructions.

Originals/Limited Editions:
  • What if my painting arrives and I don’t like it?  I want you to be fully happy with your new artwork so I offer a Buy-Back agreement. If a painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days, less the original shipping cost.
  • What if my painting arrives damaged? All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days and if possible send a photograph. 
  • What about Overseas Returns? At this time I am unable to offer a refund or return on any product(s) sent outside of the United States. 

CAN I CANCEL MY ORDER?  

All print sales are final. 

Orders of originals must be cancelled within 24 hours by emailing casey@caseywaitart.com.

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

I'd would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my NEWSLETTER ! You can also follow me on my social media pages, where I post updates often!

 Instagram @caseywaitart

Facebook: Casey Wait Art


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

I use the finest quality products, and have selected options for you based on these high standards. As able, I seal and varnish each piece to protect from damage. All originals and prints should be kept out of direct light to prevent color fading.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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