WHAT IS YOUR SHIPPING POLICY?
FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight and size. Items will ship via USPS unless arranged otherwise. You will receive a tracking number as soon as your order has shipped. Currently originals available for purchase for shipping within the US only. If you would like international shipping, please use the contact form so we can make an alternative shipping arrangement and a custom order accordingly.
FOR PRINTS Bay Photo (the printing company) will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total as follows:
|Cart Total From||To||Standard Shipping*||2-Day Shipping*||Overnight Shipping*||International Shipping Charge*||HI &AK Standard Shipping||HI &AK 2-Day Shipping||HI &AK Overnight Shipping|
** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
Bay Photo (PRINTS):
- Bay Photo does not accept returns; all PRINT sales are FINAL.
- We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact email@example.com with your order number for further instructions.
- What if my painting arrives and I don’t like it? I want you to be fully happy with your new artwork so I offer a Buy-Back agreement. If a painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days, less the original shipping cost.
- What if my painting arrives damaged? All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days and if possible send a photograph.
- What about Overseas Returns? At this time I am unable to offer a refund or return on any product(s) sent outside of the United States.
CAN I CANCEL MY ORDER?
All print sales are final.
Orders of originals must be cancelled within 24 hours by emailing firstname.lastname@example.org.
HOW CAN I KEEP UP WITH YOUR NEW WORK?
I'd would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my NEWSLETTER ! You can also follow me on my social media pages, where I post updates often!
Facebook: Casey Wait Art